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Frequently Asked Questions

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Resort Frequently Asked Questions

Not included in the Packaging or Pricing are your flights from home, Nadi or Suva or any ferry transportation. We can assist you with this if you wish and provide helpful information.

What is the time zone at Dolphin Bay Divers Retreat?
GMT UTC + 12 hours

Fees, Prices and Currency:
All prices and rates listed on this website are in Fijian Dollars and include all Fijian fees and taxes, are correct at time of print and are subject to change. Package prices are per person.
A 3.5% fee applies to all transactions paid by credit

Meal Plan:
The meal package is compulsory and must be taken as there are no alternative dining places on the island. Rates are correct at time of print and are subject to change.
Meal plans are for 3 meals per day starting with the evening meal on the first day. Breakfast is included on your last day with us. Extra meals will incur charges.

Transfers:
All boat travel and transfers are subject to sea and weather conditions. Dolphin Bay Divers Resort shall be the sole judge of when our vessels should not operate under certain conditions as the safety of our guests and our staff is our foremost concern.

All transfer rates are per person and one way

Taveuni Airport to Retreat

F$65.00

Taveuni Wharf/Lesuma Landing to Retreat

F$40.00

Natuvu Mission/Buca Bay to Retreat

F$65.00

Travel Insurances:
There are limited medical facilities in Taveuni so if any medical problem arises you may need to return to Nadi or Suva or decide to fly home.

Sea conditions and sometimes extreme weather can prevent travel on your booked dates. We therefore highly recommend you have a valid travel insurance policy to cover the cost of any accident or medical emergency or/and to protect your holiday payments in the unlikely event of any travel cancellation during your vacation.

Bookings and cancellation policy:
Full payment is required for your booking to be confirmed or if booking through an agent a deposit and the balance on arrival. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.

The following cancellation charges will apply:

Cancellation Fees

Visa Requirements:
It is the responsibility of all guests to ensure that they have the valid Fiji visa requirements.

Contractors:
When another company or persons operates the tour, activity or excursions, or shore transfers Dolphin Bay Divers Resort is only acting as the sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Dolphin Bay Divers Resort. Dolphin Bay Divers Resort is not responsible for missed flights or Ferry sailings or any associated expenses due to late arrival. Dolphin Bay Divers Resort is not responsible for booking refunds due to aircraft and sailing vessel delays.

Service Charge
Fiji does not include any tipping fees therefore any tipping is at your discretion.

Smoking Policy
All guest rooms are non-smoking. You are subject to a $150 daily cleaning fee if smoking occurs in your room.

Diving FAQ's

Bringing your own gear/camera
You are most welcome to bring your own dive gear, keeping in mind that domestic flights impose a 15kg checked luggage limit and we will be happy to take good care of your dive gear after your dives.
However, our rental equipment is in tip-top condition. We rent Mares brand for BCD and regulator and wetsuit.
All our regulators come with a computer, depth and pressure gauge.
Our dive tanks are aluminum 80/11l and the valves are both DIN and INT/YOKE.
We recommend diving with a 3mm (1/4") full-body suit but it remains your choice and what you are used to diving with. We wish you to be warm and comfortable to enjoy your dives.
A fresh water bucket is on board the boat to keep your camera.

How do you handle decompression emergencies?
The nearest hyperbaric chamber is in Suva so we rather dive conservatively to keep our dives to a maximum of 50 minutes.
However, if any medical emergencies should arise, it is standard procedure to transport guests to Taveuni Hospital for evaluation and subsequent treatment course.
If indeed evacuation to the hyperbaric chamber is required, Fiji has medivac services.
While we carry a good stock of medical gear and medication at Dolphin Bay Divers Retreat, should that not be enough, Taveuni island hospital is sufficiently equipped for most general treatments.

Do I need to bring along my dive certification card (c card)?
Yes, if you want to dive. That said we of course can help you locate your certification number from your agency (PADI & SSI) should that be necessary.

Do you allow spearfishing?
No. We encourage all our guests to respect the marine environment, leaving it untouched so others may enjoy in the future.

Do you offer night diving?
Yes. Most certainly we do. Every day the "pool” is open (the ocean that is) for shore based night diving.

How long are the scheduled boat dives?
This region is blessed with abundant marine life and dive sites that have both deep and shallow areas. However, due to the strength of the currents in the Rainbow Reef all of our dives are guided and as we previously stated, we rather keep our dives at a conservative 50minute limit. We dive 2 tanks at 8am & we are back in time for lunch. A 3rd tank option is available but please let us know what your needs are and we will do our best to make it happen.
Shore dives are limited to your air consumption.

Any other questions? Please just ask.


Email: info@dolphinbaydiversfiji.com
Skype: dolphinbaydivers

Resort phone: +679 828-3001
Mobile: +679 992-4001

P. O. Box 213, Waiyevo
Taveuni
Fiji

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